Shop No. FF 11, First Floor, Gopal Awas Complex
Opposite Rosewood Tower, Near Prernatirth Derasar Road, Satellite, Ahmedabad - 380015
Helpline / WhatsApp: +91 93280 73284
https://detroja-enterprise.prabhubeli.in • Satellite, Ahmedabad
Customer Service Intake Sheet
DE-98214
Date: 28-Oct-2026
| Customer Information | |
|---|---|
| Name: | Snehal Joshi |
| Contact: | 9898123456 |
| Email: | snehal.j@example.com |
| Service Mode: | Doorstep Pickup |
| Safety PIN: | 4928 |
| Hardware Specifications | |
|---|---|
| Device: | Laptop |
| Brand & Model: | HP Pavilion 15-eg |
| Assigned Tech: | Hardik Detroja (Senior Tech) |
| Status: | In Progress |
| Est. Delivery: | 2026-10-28 |
| Reported Fault / Problem Description | Initial Inspection & Technician Findings |
|---|---|
| Display Blank / Broken Screen Accidentally closed bag with pen inside, screen has cracks and flickering lines. | OEM FHD IPS 15.6 panel ordered and tested. Final assembly and burn-in testing underway. |
|
Attached Diagnostic Photo Documentation:
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|
Estimated Repair Cost:
₹3,800
Advance Received:
₹0.00 (Due upon Delivery)
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Terms & Conditions of Service:
1. Collection Claim: Repaired devices must be collected within 30 days of the "Ready for Delivery" notification. Detroja Enterprise holds no liability for unclaimed goods after 45 days.
2. Data Backup: While we exercise extreme caution and never wipe user drives unnecessarily, customers are advised to keep data backups. The service center is not liable for existing software or file system corruption.
3. Hardware Warranty: Replacement displays, new batteries, keyboards, and SSDs carry warranty as specified on the final tax receipt (typically 3 to 12 months). Physical or liquid damage voids warranty.
4. Delivery Receipt: Please produce this original job sheet or verified ticket OTP while taking delivery of the device.
1. Collection Claim: Repaired devices must be collected within 30 days of the "Ready for Delivery" notification. Detroja Enterprise holds no liability for unclaimed goods after 45 days.
2. Data Backup: While we exercise extreme caution and never wipe user drives unnecessarily, customers are advised to keep data backups. The service center is not liable for existing software or file system corruption.
3. Hardware Warranty: Replacement displays, new batteries, keyboards, and SSDs carry warranty as specified on the final tax receipt (typically 3 to 12 months). Physical or liquid damage voids warranty.
4. Delivery Receipt: Please produce this original job sheet or verified ticket OTP while taking delivery of the device.
Customer Signature / Acceptance
Authorized Signature (Detroja Enterprise)